Smart Assist

Enhance your driving experience with the redefined roadside assistance
programme, our best-in-class technology provides seamless connectivity
& services that offers you complete peace of mind.
Roadside Assistance (RSA) DRIVE WITH PEACE OF MIND
Enhance your driving experience with the redefined roadside assistance
programme, our best-in-class technology provides seamless connectivity
& services that offers you complete peace of mind.
Roadside Assistance (RSA) Stress-free drive and Hassle-free experience

Vision

To create Africa’s most captivating automotive support technology for the motorists.

 

Mission

Provide peace of mind with technological innovation to the motorists

About us

Smart Assist provides complete peace of mind to our customers, a most cost-effective roadside assistance that suites the motorist needs, providing customers seamless connectivity through our platform and delivering the premium customer experience.

Smart Assist will be the reliable partner whenever our customers are stranded on road or are in need of on road assistance, we are geared up for an unrivalled 24×7 roadside assistance experience to our customers inside Dar es Salaam

Our mobile support team & service assistants are extensively experienced in handling customers roadside issues, allowing them to handle the roadside inquiries quickly and efficiently, while ensuring that our customers are not stranded for a lengthy time and service is delivered as smoothest as possible

Service

Services that are covered under Smart Assist Roadside Assistance

Smart Assist roadside assistance will be provided wherever services can be delivered by land vehicle on public roads inside Dar es Salaam only, where access is possible and permissible by the local law. However, the roadside assistance services will not be provided where or when weather, security or other circumstances make the provision of the services impossible or threaten the safety of the persons or equipment intended to provide the services. Desert and off-road recoveries as well as sand and mud extraction services are not covered under this program.

Program Period

Our customer vehicle is protected for a year after purchase of the Smart Assist roadside assistance program, regardless of any change in vehicle ownership during the shielded period.

How to use

Registration
Dashboard
Request

Download Our App

Smart Assist road side assistance can be requested via our app as we track customer stranded live location from their smart phone for seamless assistance. Our customers can also track our service team, establish vehicle identification number and their arrival time.

FAQs for Smart Assist

Smart Assist provides 24/7 road side assistance services such as towing, flat tyre changing, battery recharge, fuel delivery, ambulance service, accidents handling and roadside security.

Smart Assist currently provides road assistance services in Dar es Salaam, Mwanza, Moshi and Arusha. Soon expanding to the entire country.

The Smart Assist App is available for both android and iPhone, follow the procedures below to install the application on your smartphone.

      • Install “Smart Assist RSA” application on play store for android and app store for iPhone.
      • After successfully installing the app proceed by tapping on Register then fill your first and last name followed by your email and mobile number for OTP verification.
      • Click on Add new vehicle on home screen then click activation number to scan the QR code on the last page of your cover note to finalize your registration.

You can request road assistance by logging in to the App, select the vehicle then select request assistance on the home screen, select the service(s) you require by ticking the box then click confirm.

An assistant will be assigned promptly for service(s) provision.

Our customer vehicle is protected for a year after purchase of the Smart Assist roadside assistance program, regardless of any change in vehicle ownership during the shielded period.

No, there are three main types of memberships for the App as follows:

      • Activation number: clients who have bought comprehensive Insurance from Jubilee Allianz and Tanzindia are automatically eligible to this membership.
      • Instant Membership: a customer will have to pay 250,000 Tsh for this membership where their subscription will be activated instantly after completion of the payment.
      • Regular Membership: a customer will pay 150,000 tsh under this category where the service will activate after 24 hours of payment.

Indeed, assistance can also be provided without using the app. The customer will simply have to call +255 746 986 110 where they will be connected with our agents from the call center team. Customer will then be required to provide their vehicle registration number and our agent will make a manual request for them.  However, the Customer must have installed the app and registered his/her vehicle prior to the Call.

Contact us

Feedback

The Smart Assist ROADSIDE ASSISTANCE (RSA) Contact Centre is open 24/7 with English and Swahili speakers.

Tel: +255 746 986 110

Our Customer Relationship Centre is available to assist you with all your Smart Assist roadside assistance requirements.

 

Follow us on